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Privacy Policy

Effective Date: 2026

At Polaris Counselling, your privacy, safety, and the confidentiality of your personal and health information are our highest priorities. This Privacy Policy outlines how we collect, use, and protect your data in accordance with applicable privacy laws, including the Personal Health Information Protection Act (PHIPA) and the Personal Information Protection and Electronic Documents Act (PIPEDA).

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1. Information We Collect

We collect personal and health information only when you voluntarily provide it to us by booking a consultation, completing intake forms, or participating in therapy sessions. This may include your name, contact details, family dynamics, and relevant health history necessary for treatment.

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2. How We Use Your Information

Your data is used strictly to:

  • Provide customized, trauma-informed psychotherapy, reunification therapy, and neurofeedback services.

  • Process your appointments and schedule management securely via our JaneApp integration.

  • Communicate with you regarding your ongoing care and treatment plan.

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3. Third-Party Services & Data Sharing

We will never sell, rent, or trade your personal information. We utilize secure, compliant third-party platforms—specifically JaneApp—to manage bookings and clinical records. Information is only shared with outside parties if explicitly authorized by you or if required by law (e.g., child protection concerns or medical emergencies).

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4. Data Security

We implement rigorous physical, technical, and administrative safeguards to protect your personal and health information against unauthorized access, loss, or disclosure.

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5. Your Rights & Contact Information

You have the right to access your personal health records or request corrections. If you have any questions or concerns regarding our privacy practices, please contact us directly:

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